FREQUENTLY ASKED QUESTIONS
Common questions and answers about Verdmo and issues you may have.
Verdmo is a wireless soil moisture sensor that notifies you when your lawn, garden or potted plant needs water. It's simple to use, easy to install and can be setup in under 5 minutes. Verdmo helps you have a better lawn or garden and will help to decrease your water usage by up to 40%.
Verdmo uses three separate sensors to measure the moisture in your lawn, garden or potted plant, along with temperature readings to delivery accurate results, and make sure you know when to water. Within the Verdmo app you can connect to your phone you and choose different settings to help make sure Vermdo is notifying you at the right time. Find out more by visiting our knowledge base.
Yes, there is both an iOS and Android App for Verdmo. Visit your app store and search for "Verdmo". Both apps allow you to keep an eye on your water needs from anywhere in the world.
Verdmo will last up to 1 year, or longer, depending on the update frequency that is used, environmental factors and the batteries used.
We recommend using Energizer Lithium batteries. They offer the longest life and greatest protection against cold weather. However any AA battery will work.
Yes, all AA batteries will work, however we recommend Energizer Ultimate Lithium batteries as they offer the longest life and greatest protection against cold weather.
Verdmo is built to survive typical watering watering situations and environmental conditions typically found in spring, summer and fall. That said Verdmo should not be submerged in water at any time, and if you have a low point where you experience flooding we do not recommend placing a Verdmo there.
Verdmo connects to 2.4Ghz wifi which offers the longest range possible. The actual distance at which Verdmo will work depends on a lot of factors. The type of router you have, the environment, and the number of walls and obstacles you have between your router and your Verdmo. Due to this we cannot guarantee wifi distance. New for 2020 is a wifi range indicator in the "Connect" tab on the Verdmo app.
If you want to extend the reach of your Verdmo you will need to expand you wifi routers range. Some options are to move your router closer to where you want to place your Verdmo, or to use a wifi extender.
Verdmo is designed to withstand up to 200lbs of pressure for a short amount of time. It is not recommended to place a heavy object on Verdmo for an extended period of time. We recommended you try to avoid putting any extra pressure on Verdmo.
Yes. If you have Verdmo pressed firmly to your soil it sits approximately 1 inch (2.5cm) above the ground. We recommend checking to make sure your lawn mower blade won't hit it though before starting. Better safe then sorry!
We recommend you bring your Verdmo inside during the winter if you experience temperatures approaching freezing. Verdmo is designed to withstand temperatures down to -10C (14F), but it is not recommended for long term use.
Verdmo will work in temperatures from -10C (14F) to 80C (175F), however alkaline AA batteries will not last in the cold temperatures. We do recommend not leaving Verdmo out in the winter if you experience cold temperatures.
Verdmo is very easy to install and setup. Visit our Setup page to see the step by step guide.
Yes. Using your account you can setup multiple Verdmo's either on the same wifi network, or with different ones. Each Verdmo can be tracked and monitored within the same app and account.
Your Verdmo saying it is offline or disconnected is completely normal, so no need to worry. Your Verdmo will only show it is connected when it is taking readings and sending them to your app. The frequency of these updates will depend on what you have set your Update Frequency to on your Settings tab in the app. The rest of the time your Verdmo will be offline and saving battery power so it can last as long as possible. Find out more on in our
New for 2020 Verdmo has a built in Wifi range indicator (RSSI). You will find this in your Verdmo app under the "Connect" tab. You can also quickly press the reset button to get an instant update from your Verdmo and the wifi strength at that position.
Verdmo now offers two ways to connect to your sprinklers or other services. Webhooks can bee used in the Verdmo app to connect to sites like IFTTT and Rachio and Rainmachine sprinklers. Our API can be used to connect to other services and sprinkler systems such as Hunter Hydrawise. You can find more information on our webhook and API pages.
We will start shipping the first orders of Verdmo out at the end of May. Following this all orders will ship within 48hrs unless otherwise indicated.
Shipping times depend on your location and the type of service you choose at checkout. You will be provided an estimated shipping time.
We ship via Canada Post. In Canada your order will be delivered by Canada Post, and in the United States your order will be delivered by USPS. International orders will be transferred to your local mail service.
If you believe your order should have been delivered, and your tracking number shows this, please contact us directly at email@example.com or send us a message below.
If your Verdmo has stopped working it is most likely because of 1 or 3 reasons. Below is a list of reasons and fixes for these issues.
|Batteries Died||There are many reasons why your batteries may have died from the type of battery to the environment. Try replacing the batteries with new ones and see if this fixes the issue.|
|Water Ingress||It's possible that water may have entered into your Verdmo due to pooling in the area. If this is the case remove the battery holder and batteries. Let the holder dry and try adding new batteries. Verdmo should re-start and begin working again.|
|Too Far from Wifi||Your Verdmo may be too far from wifi router and therefore not connecting. Check your router to make sure it is working correctly. Try moving your Verdmo close to your router to see if it connects again.|
If you find Water in your Verdmo remove the battery holder and batteries and allow Verdmo to dry. Replace the batteries and Verdmo should start again and begin regular operation.
If you can't get your Verdmo to connect make sure that your wifi router supports 2.4Ghz. Make sure that you are trying to setup your Verdmo as close to your router as possible. Double check you have selected the correct wifi network and entered the correct password. These are the most common fixes to wifi connection issues.
Make sure to water the ground where you want to install Verdmo. We recommend that you water the area, wait 1 minute, water again, wait 1 minute, and then water a third time. This allows the water to soften the ground. Press Verdmo into the soil firmly and slowly until it sits flush with the ground. You can find more information and videos on our setup page.
Having the same moisture reading for extended period of times can be normal operation, however you should notice changes in temperature more regularly. If you believe that your Verdmo has stopped connecting try moving your Verdmo closer to your router. If this doesn't fix the issue try checking for water ingress, and change the batteries.
Once your Verdmo indicates "Change" for the battery you will have between a few days to a few weeks to change the batteries. It depends greatly on the type of batteries you are using, the environment, and the update frequency you have Verdmo set at.
Some soil types and densities require some time to calibrate properly. Showing some increases in moisture level, even without rain or watering is normal during the first week of operation. We recommend watering the ground where you placed Verdmo before installation can help to speed up this process.
You may need to reset you Verdmo if you have changing Wifi information or if you have had an issue during setup. To reset your Verdmo make sure you have batteries installed, but have the battery holder outside of your Verdmo. Inside the battery opening there is a very small button the top left side. Press and hold this button for 15 seconds. After this your Verdmo will be reset and ready to use. To learn more about resetting and keeping your Verdmo history visit our Knowledge Base.